Case Studies

Republic Services Challenge: Ongoing growth through acquisition over the past seven years created significant challenges in fostering a single corporate culture where employee engagement is consistent and high, and turnover in key positions is at healthy levels. In locations where engagement and turnover present challenges, productivity, safety, and profitability levels also suffer. To capture all …Learn more

Thermo Fisher Scientific Challenge: Thermo Fisher Scientific is the world leader in serving science with a commitment to make the world healthier, cleaner, and safer through innovative products and technologies. Thermo Fisher Scientific helps customers address some of society’s most pressing challenges, including treatment of disease, access to clean water, and ensuring the safety of …Learn more

ABC Company Challenge: ABC Company is a highly successful global mass media conglomerate that had recently experienced some challenges in the marketplace. Customer perceptions were poor and customer satisfaction scores were low. Knowing that negative perceptions and poor customer satisfaction is the death knell for a company whose products/services are discretionary and fall towards the …Learn more

ABC Company Challenge: ABC Company is a highly successful global mass media conglomerate that had recently experienced some challenges in the marketplace. Customer perceptions were poor and customer satisfaction scores were low. Knowing that negative perceptions and poor customer satisfaction is the death knell for a company whose products/services are discretionary and fall towards the …Learn more

MasTec Advanced Technologies Background: MasTec Advanced Technologies (AT) is a division of MasTec, Inc., a leading specialty contractor for communication companies, utilities, and federal and local governments throughout the United States. MasTec designs, builds, installs, maintains, and upgrades infrastructures that are the backbone of the nation’s economy. Telephone, high-speed Internet, electric, water, sewer, natural gas, …Learn more

DIRECTV Background: DIRECTV delivers all-digital satellite-based services to U.S. and Latin American customers in homes and businesses using some of the world’s most advanced technologies. DIRECTV began in 1994 as the first company to deliver all-digital, high-power, multi-channel TV programming services via an 18” satellite dish. DIRECTV is now a leader in innovation and quality. …Learn more

SCM Adjusters Canada LTD Background: SCM Adjusters is the largest division of The Shumka Group. The company is also the largest claims adjusting company in Canada serving property and casualty insurance companies, private companies and national and international corporations. Challenge: Significant company growth through mergers and acquisitions resulted in an organization of over 60 branch …Learn more

Irving Oil Background: Irving Oil (Irving) is one of today’s leading regional energy companies supplying wholesale, commercial, and retail customers throughout Eastern Canada, Quebec, and New England. Focused on energy processing, transporting, and marketing, Irving is widely known for its commitment to customer service, environmental awareness, and contributions to the communities in which it operates. …Learn more

KONE Corporation Background: KONE is one of the world’s leading elevator and escalator companies, providing complete solutions for the installation, modernization, and maintenance of elevators and escalators. Headquartered in Espoo, Finland, KONE operates some 800 service centers in more than 40 countries. In 2007, KONE had annual net sales of EUR 4.1 billion, approximately 32,500 …Learn more