We are pleased to announce that Entelechy’s Unleash Your Leadership Potential leadership development program won a coveted HCM Excellence Award from Brandon Hall Group in the Best Advance in Leadership Development category for our partnership with CA Technologies, a global provider of systems software.
As one of the most prestigious awards in the learning and development industry, the HCM Excellence Awards recognize leading organizations that have successfully deployed programs, strategies, modalities, processes, systems, and tools that have achieved measurable results.
While we’re of course thrilled about the industry recognition, it’s the measurable – and lasting – results of which we’re most proud.
Before our work together, CA Technologies’ Global Customer Success team identified an opportunity to better respond to employee feedback and increase employee engagement by equipping managers with more tools for delivering feedback, guidance, and coaching.
Following the implementation of our customized Unleash Your Leadership Potential program, called the CA Technologies High Impact Coaching program, the Global Customer Success team saw significantly higher levels of employee satisfaction regarding the coaching and development abilities of their direct manager.
And, when you look at all of the other business metrics that improved – including Resolution Time, First Day Closures, Issues Resolved per Day, Service Level Objectives, Customer Satisfaction, Customer Experience, and Net Promoter Scores – it’s easy to see the bottom-line impact a strong coaching program can have with an organization.
High Impact Coaching continues to serve as a cornerstone of CA Technologies’ Global Customer Success team’s leadership development program, with new rollouts as part of their manager onboarding and advancement experience.
To hear more about the impact Unleash Your Leadership Potential has had on CA Technologies, check out the full case study profiled below.
If you’re curious about how a leadership development program with an emphasis on coaching can positively benefit your organization, connect with one of our performance consultants by emailing info@unlockit.com or calling 1.800.376.8368.
Case Study: Creating a Leadership Culture at CA Technologies
Entelechy, in partnership with the Global Customer Success team at CA Technologies, customized its industry-recognized Unleash Your Leadership Potential leadership development program, which became the CA Technologies High Impact Coachingprogram, featuring:
- Monthly peer coaching calls to reinforce key program learnings.
- Performance acceleration tools, including Entelechy’s Performance Checklist mobile app and proven coaching model.
- Direct partnership with business unit leaders to incorporate specific processes, language, and scenarios.
- Global audience learning needs and program content alignment.
For the full story, please read the complete CA Technologies case study on our website.
