Creating a Leadership Culture with High Impact Coaching

CA Technologies

Challenge: CA Technologies provides systems software to Fortune 500 companies, governments, and educational institutions. Their Global Customer Success organization, understanding the vital influence of employee experience on customer experience, saw how they could respond to employee feedback and increase employee engagement by equipping managers with more tools for delivering feedback, guidance, and coaching.

Entelechy, in partnership with the Global Customer Success Global Transformation Office, customized its industry-recognized Unleash Your Leadership Potential leadership development program, which became the CA Technologies High Impact Coaching program, featuring:

  • Monthly peer coaching calls to reinforce key program learnings.
  • Performance acceleration tools, including Entelechy’s Performance Checklist mobile app and proven coaching model.
  • Direct partnership with business unit leaders to incorporate specific processes, language, and scenarios.
  • Global audience learning needs and program content alignment.

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