Unleash Your Leadership Potential Newsletters

Entelechy’s ULP Newsletter is for leaders, managers, and supervisors who are responsible for developing the talent of — and engaging — their employees. And the newsletter is for anyone who supports them. Select back issues from our archives or sign up to receive this valuable — and free — newsletter.

Four predictions for the L&D industry in 2018

Happy New Year! Following our piece on 2017 L&D industry trends impacting the future, we compiled a list of four predictions for the L&D industry in the coming year.   1. Leadership development will be seen as a competitive advantage and prioritized. By now, companies have largely mastered the art of technical and compliance training …Learn more

The two trends that will impact L&D in 2018

“You can’t connect the dots looking forward; you can only connect them looking backwards. So you have to trust that the dots will somehow connect in your future.”  Steve Jobs, arguably the best inventor of the future, recognized the importance of looking to the past. I’d like to take this opportunity to reflect on our …Learn more

Overcoming Leadership Myths; Developing Leaders

Letter from the Editor Recently, I was asked for my opinion about the greatest myth regarding leadership for an article sponsored by Monster.com. The resulting Business Insider article, “5 Outdated Pieces of Advice that Could Bring Your Career to a Screeching Halt,” features five general career myths (with insights from five experts). Drawing on my experience …Learn more

Celebrating a Coaching Culture at CA Technologies

We are pleased to announce that Entelechy’s Unleash Your Leadership Potential leadership development program won a coveted HCM Excellence Award from Brandon Hall Group in the Best Advance in Leadership Development category for our partnership with CA Technologies, a global provider of systems software. As one of the most prestigious awards in the learning and development industry, the HCM Excellence Awards recognize …Learn more

Entelechy Enables Comcast’s Customer-First Approach to Learning

Letter from the Editor In our 25 years, we’ve had the pleasure of working with so many fantastic organizations, and we’ve helped generate impressive business results along the way. Because of the nature of what we do, Entelechy typically works behind the scenes to help our clients create permanent change within their corporate culture. Yet, …Learn more

Four Organizational Changes to Enhance Customer Experience

This article is the third and final in a three-part series on creating a culture of customer experience excellence. To start from the beginning, please read, “Making a Great Customer Experience into a Great Business Experience” and “Hello, My Name is…Customer.” “Strive not to be a success, but rather to be of value.” — Albert Einstein Leaders …Learn more

Hello, My Name is…Customer

This article is the second in a three-part series on creating a culture of customer experience excellence. To start from the beginning, please read, “Making a Great Customer Experience into a Great Business Experience.” We know that customer experience is worth the business investment. Institute of Customer Service research discovered that companies with a reputation …Learn more

Customized Training: Nice to Have or Need to Have?

Twenty-five years ago when Entelechy opened its doors, we began with the premise that generic training produces generic results and that only customized training would have the immediate, as well as long-term, changes that clients were looking for in sales, customer service, and management/leadership behaviors. Many companies, however, shy away from customization for a variety …Learn more

Making a Great Customer Experience into a Great Business Experience

This article is the first in a three-part series. “We believe that customer service shouldn’t be just a department; it should be the entire company.” – Tony Hsieh, CEO of Zappos.com Have you noticed? Business is not just about business these days. With so many options easily available to so many people around the world …Learn more

Simple Works

This quote by Steve Jobs on designing the iPod illustrates the challenge that is inherent in great product design: whether that product is the next big thing in electronics, or a website, or … a coaching model. We’ve created leadership development programs for hundreds of organizations over the 25 years we’ve been in existence and, …Learn more