Unleash Your Leadership Potential Newsletters

Entelechy’s ULP Newsletter is for leaders, managers, and supervisors who are responsible for developing the talent of — and engaging — their employees. And the newsletter is for anyone who supports them. Select back issues from our archives or sign up to receive this valuable — and free — newsletter.

Four Organizational Changes to Enhance Customer Experience

This article is the third and final in a three-part series on creating a culture of customer experience excellence. To start from the beginning, please read, “Making a Great Customer Experience into a Great Business Experience” and “Hello, My Name is…Customer.” “Strive not to be a success, but rather to be of value.” — Albert Einstein Leaders …Learn more

Hello, My Name is…Customer

This article is the second in a three-part series on creating a culture of customer experience excellence. To start from the beginning, please read, “Making a Great Customer Experience into a Great Business Experience.” We know that customer experience is worth the business investment. Institute of Customer Service research discovered that companies with a reputation …Learn more

Customized Training: Nice to Have or Need to Have?

Twenty-five years ago when Entelechy opened its doors, we began with the premise that generic training produces generic results and that only customized training would have the immediate, as well as long-term, changes that clients were looking for in sales, customer service, and management/leadership behaviors. Many companies, however, shy away from customization for a variety …Learn more

Making a Great Customer Experience into a Great Business Experience

This article is the first in a three-part series. “We believe that customer service shouldn’t be just a department; it should be the entire company.” – Tony Hsieh, CEO of Zappos.com Have you noticed? Business is not just about business these days. With so many options easily available to so many people around the world …Learn more

Simple Works

This quote by Steve Jobs on designing the iPod illustrates the challenge that is inherent in great product design: whether that product is the next big thing in electronics, or a website, or … a coaching model. We’ve created leadership development programs for hundreds of organizations over the 25 years we’ve been in existence and, …Learn more

Recommended Summer Reading for Leaders

With summer unofficially underway here in the United States, you might soon find yourself with some extra time on your hands either as the normal pace of business slows down or as you take a vacation from the office. As a result, summer is a fantastic time to take a breath, recharge, and carve out …Learn more

13 Ways to Measure Leadership Development ROI

We all know that leadership development brings countless benefits to organizations. But, in the absence of industry-wide success metrics, many HR and L&D leaders grapple with how to best demonstrate the bottom-line results of their initiatives. All too often we talk about intangible benefits like a strong corporate culture, or an upswing in employee morale that could …Learn more

Spring Cleaning: Learning Content Curation Best Practices

After an extra wintery winter in the United States, most of us are excited and energized to finally be entering spring. Just as you may be compiling a list of spring cleaning projects around the house, we suggest you inspect the office closets (and hard drives, subscriptions, content libraries…) and clean up the cache of …Learn more

Universal Elements of Good Leadership

More than ever our world is connected. Employees around the globe interact with each other quickly and easily on a daily basis. While organizations may approach new workforce challenges differently, good leadership qualities still resonate across all borders. In his Pulitzer Prize-winning book Leadership, James MacGregor Burns wrote that “Leadership is relational, collective and purposeful.” …Learn more

Management Madness: Coaching is King

March Madness is in full swing for men’s and women’s college basketball. It’s a time to be amazed by underdog victories and buzzer-beating three pointers, but it’s also a fantastic time to observe effective coaching in action. So, while everyone in the office is fixated on the tournament, take the opportunity to evaluate your organization’s …Learn more

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